Privacy Policy

Renocraft

  1. Introduction
    1. We are committed to safeguarding the privacy of our website visitors and service users.
    2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
    4. In this policy, “we”, “us” and “our” refer to renocraft.co.uk (“Renocraft”).
  2. How we use your personal data
    1. In this Section we have set out:
      1. the general categories of personal data that we may process;
      2. the purposes for which we may process personal data; and
      3. the legal bases of the processing.
    2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis is our legitimate interests, namely monitoring and improving our website and services.
    3. We may process your account data (“account data”). The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis is our legitimate interests, namely the proper administration of our website and business.
    4. We may process personal data provided in the course of using our services (“service data”). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis is our legitimate interests, namely the proper administration of our website and business.
    5. We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may be processed for managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services. The legal basis is our legitimate interests, namely the proper management of our customer relationships.
    6. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website may generate the metadata associated with communications made using website contact forms. The correspondence data may be processed for communicating with you and record-keeping. The legal basis is our legitimate interests, namely the proper administration of our website and communications with users.
    7. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims. The legal basis is our legitimate interests, namely the protection and assertion of our legal rights and those of others.
    8. We may process any of your personal data identified in this policy where necessary for obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis is our legitimate interests, namely the proper protection of our business against risks.
    9. In addition to the specific purposes set out above, we may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    10. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  3. Providing your personal data to others
    1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.
    2. In addition, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  4. Retaining and deleting personal data
    1. This Section sets out our data retention policies and procedures, designed to help ensure that we comply with our legal obligations regarding retention and deletion of personal data.
    2. Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.
    3. We will generally retain personal information you provide for a minimum of 6 months and for a maximum of 10 years, unless a longer period is required by law or needed for the establishment, exercise or defence of legal claims.
    4. Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation, or in order to protect your vital interests or those of another natural person.
  5. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
  6. Your rights
    1. Your principal rights under data protection law include: the right to access, rectification, erasure, restriction of processing, objection to processing, data portability, the right to complain to a supervisory authority, and the right to withdraw consent.
    2. You may exercise any of your rights in relation to your personal data by written notice to us (see “Our details” below).
  7. About cookies
    1. A cookie is a small file with an identifier that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page.
    2. Cookies may be “persistent” or “session” cookies. Persistent cookies remain until their expiry date (unless deleted earlier); session cookies expire when the browser is closed.
    3. Cookies do not typically contain information that personally identifies a user, but personal information that we store may be linked to the information stored in and obtained from cookies.
  8. Cookies that we use
    1. We use cookies for: authentication; personalisation; security (including preventing fraudulent use of login credentials); analytics (to analyse use and performance of our website and services); and storing your cookie preferences.
  9. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics to analyse website use. Google’s privacy policy is available at google.com/policies/privacy.
  10. Managing cookies
    1. Most browsers allow you to refuse or delete cookies. Instructions can be found at the help pages of Chrome, Firefox, Opera, Internet Explorer, Safari and Edge.
    2. Blocking all cookies may have a negative impact upon the usability of many websites.
  11. Our details
    1. This website is owned and operated by renocraft.co.uk.
      Contact e-mail: renocraftnw@gmail.com
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